Support at Derevex
Trading cryptocurrencies involves risk and requires timely support. Our dedicated team provides 24/7 assistance through multiple channels to ensure you get the help you need, when you need it.
Support Channels
| Channel | Best For | Response Time | Contact |
|---|---|---|---|
| Telegram | Urgent issues, quick questions | < 5 minutes | @derevex_support |
| Discord | Community help, general discussion | < 30 minutes | Join Discord |
| Detailed issues, account-specific matters | < 2 hours | support@derevex.com |
Priority support
For urgent matters like account security, unauthorized transactions, or stuck orders, contact us via @derevex_support on Telegram.
For fastest response with urgent issues, contact us via @derevex_support on Telegram
Help Resources
Save time by checking these resources first:
- Our documentation is the best place to start looking for answers. It includes various detailed guides on a range on topics.
- See FAQs to get quick answers to the most common questions.
Community Channels
Always verify you’re connecting through our official channels. Derevex staff will never DM you first or ask for your private keys, passwords, or funds.
Discord
Our Discord community offers:
- Active trading discussions
- Community support
- Platform updates
- Feature requests
- Market analysis
It’s a great place to ask questions, share your ideas, and get to know other Derevex users.
Telegram
Join our Telegram channel to get instant updates and announcements.
Business Inquiries
Professional inquiries:
- Partnerships & Business: partners@derevex.com
- Press & Media: press@derevex.com
Security Vulnerabilities
If you discover a security issue:
- Keep it confidential - do not disclose publicly
- Contact security@derevex.com immediately
- Provide detailed vulnerability information
- Expect a response within 24 hours